Privacy Policy
Your health information is sensitive, and we treat it that way. This policy explains what we collect and why.
Last updated: 2026
Who we are
Family Health Clinic & Pharmaceuticals operates a clinic, pharmacy and dialysis centre at Thetsane Office Park, Maseru, Lesotho. This policy covers information collected through this website. Information collected during clinical care is additionally governed by our professional and legal obligations of medical confidentiality.
Information we collect
Through this website we only collect what you choose to send us:
- Your name and contact details (phone number, email address).
- The service you are enquiring about and any preferred date.
- Any information you include in the message field of our appointment form.
Please do not send detailed medical history, test results or other sensitive clinical information through the website form. Bring it to your appointment or discuss it with us by phone.
How we use it
- To contact you and confirm an appointment.
- To answer a question you have asked us.
- To prepare for your visit — for example, allocating the right clinician or equipment.
We do not sell your information, and we do not use it for advertising.
Who can see it
Appointment requests are seen by our reception and clinical staff. We may use third-party service providers to host this website and deliver form submissions to us; those providers process the data on our instructions only.
How long we keep it
Website enquiries are retained only as long as needed to respond to you and to maintain an accurate booking record. Clinical records are retained in line with the retention periods required of healthcare providers in Lesotho.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete an enquiry. Contact us at hello@familyhealthclinic.co.ls or call +266 5986 3714.
Cookies
This website does not use advertising or tracking cookies. Embedded content — such as the Google Maps frame on our contact page — is provided by third parties who may set their own cookies when that content loads.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision.
Contact us
Questions about privacy can be directed to hello@familyhealthclinic.co.ls, or in person at Thetsane Office Park, Maseru, Lesotho.